Inquiries Overview

This article explains how to use the Inquiries Overview in Presspage to see all incoming media requests in one place. You will learn how to switch between views, sort, search and filter Inquiries, and delete Inquiries you no longer need.

Video tutorial

Table of contents

• Read the Inquiries Overview
• Switch views in the side menu
• Sort Inquiries
• Search and filter Inquiries
• Delete Inquiries

Read the Inquiries Overview

The Inquiries Overview lists all Inquiries in a table, so you can see the status, owner and deadline of each request at a glance. To open it, select Inquiries in the main navigation bar.

Each row is one Inquiry and shows:

• Subject - the title or topic of the Inquiry
• Contact - the person who submitted the Inquiry
• Organization - the media outlet or company the contact represents
• Assignee - the team member responsible for the Inquiry
• Status - the current progress of the Inquiry
• Deadline - the requested or assigned response date

Select an Inquiry to open it, reply to the contact and update its details or status. See Updating Inquiries. To log a request that did not arrive by email, click Add inquiry in the top right corner. See Adding Inquiries.

Switch views in the side menu

The side menu on the left shows Inquiries by status and gives access to related sections. Use the status views to focus on the requests that need your attention:

• Inquiries - all Inquiries
• Unread - Inquiries nobody has opened yet
• Open - Inquiries your team is currently handling
• Pending - Inquiries where you have sent a response and expect a reply
• Closed - completed Inquiries that need no further action

The side menu also contains:

• Statistics - activity and response performance. See Inquiries Statistics and Insights per contact.
• Statements - reusable replies for recurring questions. See Prepared Statements.
• Settings - your Inquiry email address, sender name and other preferences. See Inquiries Settings.
• Invite colleagues - add team members so they can access and manage Inquiries

Sort Inquiries

Sort any view and/or switch between ascending and descending order by clicking a column header. You can sort by:

• Subject
• Contact
• Organization
• Assignee (cannot be ordered)
• Status
• Deadline
• Last updated date

Search and filter Inquiries

Use search to find an Inquiry by keyword, name or any detail mentioned in the request. Search covers both the Inquiry details and the conversation.

To narrow the list further, click Filters. You can combine filters and select several values within each filter:

• Status
• Tags
• Contacts
• Organization
• Assignees

Delete Inquiries

Delete one or more Inquiries at once from the Inquiries Overview. To delete a single Inquiry while you have it open, see Updating Inquiries.

1. Select the Inquiries you want to delete.
2. Click the delete button at the top of the column.

The selected Inquiries are removed from the Inquiries Overview.