This article explains how to add Inquiries to Presspage, either manually or automatically through your Inquiry email address. Media and investor requests often reach you through different channels. Adding them all to Inquiries keeps every request in one place for follow-up and collaboration.
Table of contents
Add an Inquiry manually
Add an Inquiry manually to log a request that did not arrive by email, such as a phone call.
- Click Add inquiry in the top right corner of the Inquiries Overview.
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Fill in the Inquiry form. Subject and Language access are required.
- Click Save.
The Inquiry form contains these fields:
- Subject - the title of the Inquiry (required)
- Language access - the language or languages the Inquiry belongs to (required)
- Inquiry - the body text of the request
- Contact - the person who submitted the Inquiry. Select an existing contact or add a new one.
- Notes - internal notes for your team
- Assignee name - the user responsible for the Inquiry. You can send this person a notification.
- Deadline - the date by which the Inquiry must be handled
- Consulted internally - the colleague you discussed the Inquiry with
- Tags - labels to group Inquiries by theme
- Status - the current status of the Inquiry
To assign an Inquiry to a colleague, they need their own user account in your Presspage account.
The new Inquiry appears in the Inquiries Overview.
Add Inquiries automatically
Every email sent to your Inquiry email address is added as a new Inquiry. Presspage fills in the Contact, Subject, Inquiry text and Assignee automatically. An Admin sets up the address in Inquiries Settings.
Use one or more of the options below to route requests to your Inquiry email address.
Reply-To address in Email campaigns
Set your Inquiry email address as the Reply-To address for one or more senders in Email. Replies to campaigns from these senders then arrive as new Inquiries. This works well for targeted campaigns to journalists or investors who are likely to respond. See How to set up From and Reply-To email addresses.
Shared email address
If your team uses a general address for press or investor requests, such as press@company.com or invest@company.com, forward it automatically to your Inquiry email address. You set up this forwarding in your own email system, for example with automatic forwarding in Gmail. Ask your IT team if you do not manage the shared inbox yourself.
Inquiries module on your Newsroom
Add the Inquiries module to your Newsroom Homepage or a Page so visitors can send you a request directly. In the module settings, select your Inquiry email address. Each submission arrives as a new Inquiry. See Inquiries module.
Personal email inbox
Forward requests you receive personally to your Inquiry email address as soon as they arrive. Your team can then collaborate on them, find them later and include them in your Inquiries statistics.
WhatsApp messages
On iOS, you can forward a WhatsApp message as an email to your Inquiry email address. This gives you the same benefits as forwarding from your personal inbox. See forwarding messages in WhatsApp.
- In WhatsApp, press and hold the message, then tap Forward.
- Tap the share icon in the bottom right corner.
- Select your email app, such as Gmail.
- Check that the email contains the full WhatsApp message.
- Add your Inquiry email address as the recipient and send the email.
The message arrives as a new Inquiry in the Inquiries Overview.