The Inquiries feature helps corporate communications teams manage, organize, and respond to incoming media requests in one central place. It brings structure to incoming communication, making it easier to maintain oversight, collaborate efficiently, and respond within deadlines.
When requests come in from multiple channels, keeping track of conversations and responsibilities can quickly become complex. Inquiries centralizes this process, giving teams a clear and actionable overview of all requests and their progress.
Table of contents
What is Inquiries
Inquiries is a centralized workspace for managing incoming media requests from intake to resolution. It captures all relevant details per request, such as contact information, deadlines, status, and internal notes, allowing teams to collaborate with full context.
This structured approach ensures that communication remains organized and that no request is overlooked.
Key capabilities
Inquiries supports the full lifecycle of media request management with features designed to improve efficiency and visibility.
- Centralized overview of all incoming requests in the Inquiries dashboard, including status, ownership, deadlines, and filtering options
- Easy intake and creation of new requests.
- Ongoing updates and internal collaboration.
- Use of tags to group inquiries by topic, region, campaign, or urgency, enabling structured workflows, faster filtering, and clearer reporting
- Consistent responses through reusable prepared statements.
- Insights into activity and relationships via the Inquiries statistics and insights per contact.
- Configuration options to align with team processes in Inquiries settings.
How Inquiries supports your workflow
Inquiries helps teams stay in control of incoming requests without adding complexity.
Clear status indicators and ownership make it easy to understand what requires attention. Deadlines support prioritization, while internal notes ensure that communication stays aligned across the team.
Tags add an extra layer of structure by allowing teams to categorize and filter inquiries. This makes it easier to identify patterns, monitor specific topics, and understand where attention is needed most.
Prepared statements support faster responses while maintaining consistency. Combined with insights into past interactions, this helps teams respond with context and confidence.
By keeping all activity in one place, Inquiries reduces manual coordination and improves overall response management.
Getting started
To begin, configure your setup in Inquiries settings and start capturing requests..
Use the Dashboard to manage and track all incoming requests.