Presspage offers two interconnected yet distinct products: Email and Inquiries. While they serve different purposes, they can work together seamlessly to streamline your communication processes.
Go to Get Started with Email and What can you do with Inquiries? for details on each product.
Email setup
Presspage’s email system allows you to send email campaigns, updates, and press releases. Here’s how it is setup:
-
Email subdomain: Emails are sent from a default (e.g. media@yourcompany.senderservices.net) or customised email address, either option is set up on a subdomain.
- The set up of a customised email address is done by the team responsible for managing the company’s domains. These are typically forwarding email addresses, an address that does not store emails but automatically redirects them to Inquiries.
- Senders: Sender details such as Sender name and Reply-to address are set up in the Email settings by the users.
Go to Sender Settings for details.
Inquiries setup
Inquiries acts as a centralized ticketing system designed for media and press inquiries. Key aspects include:
- A default Inquiries email address is set up from the platform. No customisation can be done here.
- An autoforward from the main company’s inbox can be set up (e.g., example@media.company.com) to Inquiries to centralize Inquiry management
- Replies sent from Inquiries will use the default Inquiries email address provided by Presspage.
How Email and Inquiries can be integrated
By integrating Email and Inquiries, Presspage allows companies to streamline both outbound communication (email campaigns) and inbound inquiries (media and press requests) for better efficiency and organization.
The Default Inquiry Address can be set as the Reply-To address in Presspage Email. This ensures that responses to email campaigns go to to Inquiries for efficient handling.
Management contacts incoming Inquiries
New contacts that send Inquiries are automatically saved and updated in Contacts to track engagement with them. However, these contacts will not be added to the Email Lists unless they have explicitly provided GDPR consent to receive communications.