This article explains the difference between Presspage Email and Inquiries, how each is set up, and how you can integrate the two.
Presspage offers two interconnected yet distinct products: Email and Inquiries. While they serve different purposes, they can work together to streamline your communication processes. For more detail on each product individually, see Get Started with Email and What can you do with Inquiries?
Table of contents
- Email setup
- Inquiries setup
- How Email and Inquiries can be integrated
- Managing contacts from incoming Inquiries
Email setup
Presspage's email system lets you send email campaigns, updates, and press releases. Here's how it's set up:
-
Email subdomain: Emails are sent from a default address (e.g.
media@yourcompany.senderservices.net) or a customized address. Both options are set up on a subdomain. Setting up a customized email address is done by the team responsible for managing the company's domains. These are typically forwarding addresses: they don't store emails, but automatically redirect them to Inquiries. - Senders: Sender details, such as Sender name and Reply-To address, are set up by users in the Email settings. See Sender Settings for details.
Inquiries setup
Inquiries acts as a centralized ticketing system for media and press inquiries. Key aspects include:
- A default Inquiries email address is set up from the platform. No customization is possible here.
- You can set up an autoforward from your company's main inbox (e.g.
example@media.company.com) to Inquiries, to centralize inquiry management. - Replies sent from Inquiries use the default Inquiries email address provided by Presspage.
How Email and Inquiries can be integrated
Integrating Email and Inquiries lets you manage outbound communication (email campaigns) and inbound inquiries (media and press requests) from a connected workflow.
You can set the default Inquiries email address as the Reply-To address in Presspage Email. This ensures responses to email campaigns go to Inquiries for efficient handling.
Managing contacts from incoming Inquiries
New contacts who send Inquiries are automatically saved and updated in Contacts, so you can track engagement with them. However, these contacts aren't added to your Email lists unless they've explicitly given GDPR consent to receive communications.