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Automatically log Inquiries without the need for manual entry. Administrators can configure a Inquiry email address in the Inquiries settings. Any email sent to this address will be converted into a new Inquiry, with the sender’s email added as a Contact. Furthermore, the inquiry email address can be integrated with various channels to efficiently centralise all incoming inquiries into one system. This not only simplifies the intake process but also allows you to manage the entire lifecycle of an Inquiry directly within the tool, including sending replies, all in one place.
Inquiry email address
To get started, choose "Settings" in the left column:
Click 'Start Email Set-up' to set up the email address:
We use the inquiry-desk.com domain for auto-logging Inquiries. You can pick a subdomain of your own, but not a custom main domain. Once you have decided on an address, you can click 'Create email address'. The address can be edited at a later time.
Inquiry addresses per language
If your account contains multiple languages, you may want to split up your Inquiries along these languages. By clicking 'Create language-specific address' you can specify a different email address for each language. In this context, 'language' means the languages you have access to per your contract with us - not the spoken language of the media contact. You can assign a language-specific email address to one or more languages at the same time. The additional address(es) can be edited at a later time.
If you have users that only have access to one specific language, make sure they only see inquiries assigned to that language.
Sender Name
If you plan on using the Inquiries product to send out replies to Inquiries as well, configure a Sender name in the User Settings tab. Each team member can choose their own sender name.
Once you have set up your Inquiry email address(es) and Sender names, you are ready to auto-log your inquiries and reply to them from within Presspage.