Adding Inquiries

Typically, there are multiple ways you receive questions from the media, or from investors. They are addressed to you personally, or sent to a general form or email address. The Inquiries solution lets you centralize all those questions for easier collaboration, follow-up and insights. A large part of this work can be automated, using the email integration for Inquiries.

Table of contents

• Manually adding Inquiries
• Auto logging Inquiries

Manually adding Inquiries

1. In the top right corner the 'Add Inquiry' button allows you to add a new Inquiry. 

   

2. Fill in the Inquiry form:
   • Subject - Title of the Inquiry
   • Inquiry - Body text of the request
   • Contact - The contact who submitted the Inquiry. Contacts can be selected from the dropdown or added new. 
   • Notes - Internal notes 
   • Assignee name - Who is responsible for handling the Inquiry. It is possible to send this person a notification
   • Deadline - Set a date so it is clear by when the Inquiry has to be handled.
   • Consulted internally - Fill out the name of a colleague who you discussed this specific inquiry with.
   • Tags - To organise Inquiries into themes. 
   • Status 

Auto logging Inquiries

Messages sent to the Inquiry email address, set up in the Inquiries settings, will be logged as a new Inquiry. Important attributes of the Inquiry are automagically filled in: Contact, Subject, Inquiry text and the Assignee. 

However you receive your inquiries, implementing the Inquiry email address in your daily processes:

• Responses from email campaigns. You can add the Inquiries email address as a Reply-To address for one or multiple senders in Presspage Mail. When you send out email campaigns from this sender, any reply will then appear as a new Inquiry. 
  This can be especially convenient if you send out a campaign to targeted journalists or investors that you expect to reach out to you. 
   
• A shared, general email address for all inquiries. If your team works from a shared inbox, and you communicate a general email address for receiving requests from the press or investors (like press@company.com or invest@company.com), set up automatic forwarding to the Inquiries address to log all Inquiries there.
  Note that this automatic forwarding needs to happen on your end. Ask your IT team if you're unsure. 
   
• A form on your website or Newsroom. If you want journalists or investors to fill in a Request Form on your Newsroom, you can use the Form Module to create that form. In the Results to Email field, use the Inquiries email address. 
   
• A personal email inbox. Manually forward messages to the Inquiries email address as soon as you receive them. This will make sure the inquiry can't be forgotten, can be collaborated on, will be easy to find back and will count against your KPIs. 
   
• A personal Whatsapp message. If you have frequent contact with media relations via Whatsapp, in iOS you have the option to forward messages from Whatsapp as an email. This will give you the same advantages as forwarding a message from your personal email inbox.
  1. Select the message in your Whatsapp conversation by long pressing, then choose 'Forward'.
  2. Click the share icon in the bottom right corner.
  3. Open your email program, such as Gmail.
  4. It should be populated with the full contents of the Whatsapp message.
  5. Add the Inquiries email address and hit send!