It's possible to share contact lists between different languages in the same account, different accounts, and different languages in different accounts (if the accounts fall under the same Holding). This can be very useful for customers that manage multiple brands, and makes it possible to send email campaigns from multiple accounts to the same distribution lists.
Lists can be shared either upon creation or for on the List Detail Page by going to Account & Language Access" from the left side of the List window.
Create new list
Update list
Specifications on List sharing across languages and accounts
- It's not possible to share a contact list during a CSV import. Complete the import before to share the list with other accounts or languages.
- Media Database lists cannot be shared between accounts.
- If you share a contact list between different accounts, multiple users can edit this list without being aware of each other's activity. Make sure to have a clear process between teams to prevent mistakes.
- Having access to a contact list means you can see all contacts in the list even if the contacts themselves are not available to a language or account.
- Example: suppose an Admin creates a list with contacts from Account A (German language) and from Account B (French language). The Admin shares the list with Account C, where a Manager who only has access to the English language views the list. Despite this Manager not having access to Account A or B, or the German or French language, they will still be able to see the list and its contents.
- If you don't have access contacts because they are not assigned to your language or account, you will not be able to view or edit the contact details. These contacts will appear greyed out. Furthermore, those contacts will also not be visible in the regular contact overview. However, these contacts will be included in a campaign if you add the list list to the recipients.
- A contact might be an regular contact in Account A, and a duplicated Media Database contact in Account B. In that case, the contact will show greyed out in Account B.
- The Restrict user access settings have priority over Sharing. If you have restricted list access to Mike only, and you share the list with Company C, Mike will still be the only person able to access the list. Way to go, Mike.
- Contacts unsubscribing, works on account-level. If you have a list shared between Account A and Account B, you send out a campaign from Account B and a recipient unsubscribes, this unsubscribe event will only apply to Account B. The same recipient may still receive campaigns sent from Account A.