Who do I contact for a change in my template?

When it comes to changes in the template of your newsroom and/or email template, there are multiple teams that you can reach out to. Here is an overview of the different use cases and the correct team to contact. The list below applies to customers that are already live.

Adding a new language to your account: contact your Customer Success Manager. They will involve the Implementation Team.

Full redesign: contact your Customer Success Manager. Your CSM will provide a quote and involve the Implementation Team to carry out the redesign.

Partial redesign: think of font changes and colour changes, while keeping the same modules you're already using. Contact your Customer Success Manager. The CSM team will determine what qualifies as a partial or full redesign, and provide a quote.

Bug fixes: Contact Support. If needed, Support may ask you follow-up questions in order to reproduce the issue.

Text / link changes: Contact Support. Changes to the links or text in your header and footer (newsroom or email template) will be handled by Support. 

Small design changes: when there are small changes to the design or functionality of a single module or feature, also reach out to Support. 

Multiple small design changes: in case there are multiple of these small changes in quick succession, contact your Customer Success Manager to ensure correct scoping and planning. 

Custom cookie bar: provide the full script of the cookie bar to Support, who will work with our development team to help implement it.