How can I set up email integration for Inquiries?

It's possible to auto-log Inquiries without adding them manually. This can be done by having an Administrator in your account set up a global email address within the Inquiries section. Emails sent to this address will automatically be converted to a new Inquiry, and the email address it's being sent from will be added as a Requester.

To set this up, go to Inquiries in the navigation bar, and then choose 'Settings' from the sidebar.

Clicking the 'start the global address setup' lets you set up an email address:

We use the inquiry-desk.com domain for auto-logging Inquiries. You can pick a subdomain of your own, but not a custom main domain. Once you have decided on an address, you can click 'Create global address'.

You will then receive a confirmation that the email address has been set up:

The address can still be edited at a later time. If you plan on using the Inquiries product to send out replies to Inquiries as well, configure a Sender name in the User Settings tab. Each team member can choose their own sender name.

If your account contains multiple languages, you may want to split up your Inquiries along these languages too. By clicking 'Create language-specific address' you can specify a different email address for each language.

In this context, 'language' means the access level of your Presspage account - not the actual spoken language of the media contact.

You can assign a language-specific email address to one or more languages at the same time, provided that you have access to these languages per your contract with us.

Once you have create one or more email addresses in this way, let the auto-logging begin.

We cover different use cases for using the Inquiries address in a different article.