Achieve compatibility with TLS 1.1 and TLS 1.2
If you are using Internet Explorer 9 to access the Manager and you can't login because of a blank screen saying "Internet Explorer cannot display the webpage", this guide can help you out. However, we strongly recommend upgrading to Microsoft Internet Explorer 11 or, preferably, switch to another browser to achieve full compatibility. Microsoft has indicated that Internet Explorer will no longer be supported in the future.
Enable TLS 1.1 and TLS 1.2 in the Internet Options of Internet Explorer 9
- In the Tools menu, which is displayed by clicking on the gear icon near the top-right corner of an Internet Explorer 9 window, select the "Internet options" menu item, as depicted below:
- In the Internet Options window that appears, click on the Advanced tab at the top of the window.
- Scroll down to the end of the list and click the check boxes next to "Use TLS 1.1" and "Use TLS 1.2" if they don't already have a check mark in them. For additional security, uncheck the checkbox next to "Use SSL 3.0" if it has a check mark in it.
- When complete, the screen should resemble the following, where "Use TLS 1.1", and "Use TLS 1.2" both have check marks in the check boxes next to them while "Use SSL 2.0","Use SSL 3.0" and "Use TLS 1.0" do not have check marks in the check boxes next to them. Press the OK button to save this change.
After enabling TLS 1.1 and TLS 1.2, accessing the Manager is expected to be successful with Internet Explorer 9 in Windows 7 and Windows Server 2008 R2. If you still encounter problems, it is best to upgrade your browser.